What Are the Benefits of Service Level Management?

Each business approaches Service Level Management differently. However there are a few general best practices that should be considered as a starting point. These include: describing the services offered (including the items that are not included, so there’s no chance of mistakes or assumptions made by either side); specifying performance metrics; including a definition of the measurement standards and methods and the expected turnaround time and establishing the responsibilities, escalation processes and cost/service tradeoffs; and agreeing to dispute resolution processes and indemnification clauses if a conflict arises.

SLM helps ensure that everyone is on the same page, so departments don’t get involved in squabbles over who’s responsible for what. This is particularly important if you work with external vendors. Writing down SLAs clearly can avoid miscommunication that can lead to delayed delivery dates, poorly performing metrics and unhappy customers.

SLM will also help you stay flexible by continuously monitoring and evaluating the services and service levels. You can then make swift changes if necessary.

You can also enhance the quality of service to meet or exceed your expectations. For instance, you could want to increase the speed at which your website loads. You may not see any increase if you go above an amount.

SLAs are often a big draw for potential http://www.slm-info.org/2022/04/27/data-room-software-for-business-analysts-and-legal-teams customers because they present an exact picture of what their investment in your service will look like. A team that is dedicated to SLM can be a great idea since it guarantees that their efforts won’t be overlooked or ignored even after the contract has been signed.